bravia kdl-37ex503

[gramurri]

Have had a Bravia KDL-37EX503 since late 2010 but have only very recently got freeview HD in my area.  HD picture for BBC1 HD, ITV1 HD etc is fine but there is an intemitant sound dropout which is very annoying, resulting in my viewing the programme on the SD channel - not much point in having a HD TV!

This seems to happen on all 4 freeview HD channels but not on every programme. Has anyone else experienced this problem and is there a solution?

Message was edited by: gramurri

Message was edited by: gramurri

[Catmambo · Accepted solution]

Hi there - this is fixed with the latest firmware update for your set.

http://www.sony.co.uk/support/en/product/KDL-37EX503

Grab it from the above link.

thanks

[gramurri]

Thank you so much for your response. I've checked via the TV and the current software version is

PKG4 077EUL - 0108.

I have clicked on the link you supplied and it refers to an update of 19/12/2011 - version PKG4 - 108EUL - 0108, although there is no reference to correction of the sound dropout problem I am experiencing?

I am not really technically minded so is the only way to install the updated software really by downloading the update via computer onto a USB stick and then using this to update the TV - I thought these software upgrades were automatic OTA.

I only have a 2mb usb stick and don't think this will have a large enough capacity but the whole process seems quite daunting so is there a degree of certainty that it will resolve my HD channel sound dropout issue?

[Catmambo]

OTA is old school!! Over ip is far easier as the updates are pushing 40mb or something. It was fixed about 6 months ago so later updates make no mention of this fix now. You can either leave your tv connected to the Internet and set it to auto update and it will update itself. However you can't manually force it to update so it might take a few days for it to check.

Quickest way for an instant fix is via USB, and USB memory sticks are only a couple of quid for a basic stick.

Hope this helps

[gramurri]

Thanks very much for the explanation and valuable assistance.  I'll get a larger memory stick and give it a try.

[gramurri]

I have now performed this operation via USB stick and it has resolved the problem.  I really am very grateful for your assistance. The only thing that Sony could come up with was to retune the TV or try a different HDMI cable!!