All Apps not working

[jan213]

Since yesterday, unable to access All Apps on Sony Bravia tv (KDL-40WD653).  The internet is working fine.  There are no software updates. I have refreshed internet content.  Any advice on what I can do to resolve this problem?

[Nomegustamucho]

ME TOO. BUT MODEL NUMBER 32WD75x

Worse still , after selecting  all apps the tv locks up for about 20 seconds. Most remote control presses do not work.

Noticed this a few days ago

Sounds like auto software update gone wrong.

[Alcibiades]

All apps (not Netflix) are not working. When I go to the icon 'All Apps' and click on, nothing happens. This was not the case when I first bought the TV in August of this year.

The internet is working OK because when I use the Netflix icon on the remote control, the Netflix icon appears almost instantaneously.

Has the TV set developed a fault? Please advise.

Edited - [personal details removed]

[souterandweaver]

Me too on my KDL-40WD655. I posted my problem under the title "All Apps hangs" before reading yours.

[J..D..]

The same on KDL-49WD759 since the weekend...

[KK_Rogue]

Mine are not working either and followed all steps in threads I could find including change the DNS. COME ON SONY AND FIX THIS!

[Hambleden]

We have the same tv and the same problem, Netflix button is working fine, but you press All Apps and it freezes for about 20 seconds.

[steveswest]

Hi All,

I've posted on another thread.

But I see this announcement has gone up

[Moderator edit: removed URL as the original cause has been fixed]

[Mart9875]

All my apps just stoped 3days ago and now when I press the all apps button the tv completely freezes.

i have tried everything to factory reset and still the same issue applies.

sony help 

[steveswest]

New Update on issue from Sony:

Just Tried on my KDL-32WD756. Apps menu back. Need to log-in to my Amazon and Netflix, iPlayer etc etc and test.

Will Report Back

[Moderator edit: removed URL as the original cause has been fixed]