l cannot use phone menu during the live call

[Angelteddy]

When i am on a live call, the phone menu doesn't work properly.

I cannot use back button till the call is active. I cannot check phonebook. All i can use is Home Key that's it.

[Johan]

So if you press the home key you're not able to navigate to your phone book during a call?

You should be able to navigate through most of the phone menus even during a call.

[Angelteddy]

No, I am not able to navigate to my phone book, i cannot use any applications as well. I know normally in all the phones we are able to use it but i can't use in this 

[Alexander1]

I just tested here and I'm able to navigate to any menu in the phone during a call. Make sure that you open the contact application and not the phone application. The phone application will only take you back to the phone call view. 

Have you update the phone to the latest available software using PC Companion? 

http://www.sonymobile.com/update

If the problem persist, try to start the phone in safe mode to see if you experience the same behavior:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Angelteddy]

Hey,

when i tried using phonebook in safe mode i was able to see contact details and all but when i turned off the phone and switch to normal mode the same problem started. What should i do in this case... 

[Alexander1 · Accepted solution]

In that case it sounds like the problem is caused by one or some 3rd party apps installed in your phone. Try to uninstall a few at the time until the problem stops occurring. 

[Angelteddy]

Hey,

Thanks for the help. it worked but now another problem started.

I did software update through of 4.2 and now my gaming and some other apps are not working at all.

[Angelteddy]

I got a notification to update the software. But when i did the update it was done successfully but later when i saw the games and other apps stopped working. The apps which were not update after the phone update works fine but the rest i am not able to open, the screen goes blank. What should it do?

[Angelteddy]

I got a notification to update the software. But when i did the update it was done successfully but later when i saw the games and other apps stopped working. The apps which were not update after the phone update works fine but the rest i am not able to open, the screen goes blank. What should it do?

[Uliwooly]

There's nothing you can do, as its up to the developers, not Sony to fix this compatibility issues, make sure to let the game/apps developers about this issues.