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Sony BDV-E370 sound cutting out?

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jof1987manutd
Visitor

Sony BDV-E370 sound cutting out?

Hi,

I have recently began to experience a problem with my player.  While watching BR movies the sound drops every now and again and to be honest is becoming an irritation.  I just wondered if anyone had any solutions to this problem or if anyone had been experiencing the same thing?

All help welcomed

Thank you

3 REPLIES 3
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Marathon_Man
Explorer

Hi

I have also had this issue the last few days whilst watching television through the sound system. I note on the support page for this model there is an issue although I checked and mine does not fit the criterea Sony have listed. My system is less than 3 months old so  I guess I will be phoning to check out this issue. Suggest you also do the same. 

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mark-harri
New

Marathon Man - check your HDMI cable (assume you're using HDMI ARC to get sound from TV to BDV) - I had exact problem as you - fixed with a replacement cable from Amazon (at no charge to me).

https://www.sony-europe.com/discussions/message/632767#632767

Doesn't solve the problem from the BR Disc I'm afraid, unless there's something really strange going on.

Message was edited by: mark-harri

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jof1987manutd
Visitor

Really appreciate your help, will ring Sony and complain about it and if they cant solve it will demand a new system