cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Join now - be part of our community!

Question: DAV-F200, error playing DVD

profile.country.sv_SE.title
btangf
Visitor
January 2012
January 2012

Question: DAV-F200, error playing DVD

My DAV-F200 returns the error message: 'C:13:71 - The disc is dirty' when inserting any DVD-disc. CD-discs are playing without problems.

Having cleaned the DVD-discs manually and also tried to clean the video reading head by inserting 'DVD Laser Lens Cleaner', returns the same error message: 'C:13:71 - The disc is dirty'!

Appreciate any suggestions please!

0 Kudos
Reply
2 REPLIES 2
profile.country.sv_SE.title
btangf
Visitor
January 2012
January 2012

Sony swedish support (08-58545230) : The laser head is most likely not functioning. Service is required! /btangf

0 Kudos
Reply
profile.country.es_ES.title
darodri36
Visitor
February 2013
February 2013

Could you inform me what is the specific model of the laser head and their circuits to buy because I have "khm-313CAB" and the same problem with it, but i think this is the whole disk reader model as I see in a little text, Isn`t it?. Thank you!.

David.

0 Kudos
Reply
1869233posts