HT-XT100 lip sync issues

[arod90]

Hello! 

I have a HT-XT100 sound bar, connected to a telly with an optical cable.

I have lip sync issues watching anythign – freeview TV, catchup TV or anything else.

The Troubleshooting information in the manual is completely hopeless:

Please could someone suggest solutions? There are no audio delay or lip sync settings on the sound bar or telly.

Thanks

[EdwinaU]

Hi,

Welcome to the community.

We'll see if we can find any more information or advice for you. Meanwhile, maybe some other members will have some tips to share.

Best wishes,

Ed

[Almou_10]

Hi arod90,

I guess this means that it's normal to experience such delay since it's mentioned in the manual, but I also think that this is for Bluetooth connection due to the nature of the wireless connections.

You can try to reset the soundbar and see if the issue shall remain, then you can check the device with an authorized service centre to look it up for you.

You can locate the nearest service centre from you here: http://bit.ly/2HUo9mF.

Hope this helps,

Almou_10