Freeze Issues - BDV-N5200W

[Cumminsj]

Hi! I fad an update run today and now the machine us frozen, turns on and off but that's it. Can't change any of the inputs. Has anyone else had this happen and have you been able to sort it?

The.

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Can you let me know if you downloaded the update successfully?

Best wishes,

Sean Mc

[Cumminsj]

Hi!

It downloaded but would not do anything when memory stick was Inserted into slot!

The for your reply.

Sylvia



Sent from my Samsung Galaxy smartphone.

[Sean_Mc]

Hi Sylvia, 

Did you receive any messages on screen after the update had completed?

Best wishes,

Sean Mc

[Cumminsj]

No, it just switched off...


Sent from my Samsung Galaxy smartphone.

[Sean_Mc]

Hi again,

Thank you for the details.  It might be best getting in touch with the support team for further assistance with this here.

Best wishes,

Sean Mc