BDV-E6100 won't recognize WD Elements 2 TB external hard drive

[fubong]

Hi,

I have a BDV-E6100 home cinema system and two external hard drives -WD My Passport Ultra 1 TB and a WD Elements 2 TB. My Passport 1 TB is recognized by the player without any problems but Elements 2 TB is not. Any help/suggestions?

Thanks a lot!

Robert

[Anonymous]

Hi there

From my experience the 2TB WD Elements is a good HDD in regards to compatibility with Sony Products.  Although I cannot find the specs in the manual, it is advisable to ensure that the HDD is formatted as FAT32 - as this has been mostly supported by Sony products.

Cheers

[fubong]

Hi!

Thanks a lot for your reply. Nevertheless both external hard drives are NTFS and still one of the works the other one does not...

Wondering what the hell is the problem...

[Anonymous]

Hi there

Indeed you are correct - the BDV-E6100 does support NTFS:

https://www.sony.co.uk/support/en/content/cnt-specs/BDV-E6100/list

However your problem remains - Unfortunately I do not know why 1 HDD  works where-as the other does not.  The only thing I can see is Sony's standard disclaimer on page 63 of the manual HERE - "Some USB devices may not work with this system"

Unless another forum member has any other ideas, I would suggest contacting Sony support if you wish to persist with this, but at the end of the day, they may just refer to their disclaimer above.

Cheers

[fubong]

Thanks a lot for the effort! I will try to contact Sony then, have a good one!

[WarnaRana]

Did u manage to get it working ?