bdp s7200 error D ON

[robsrockets]

My BDP s7200 displays D ON error code.  How do I clear it please?  Thanks, Rob

[EdwinaU]

Hi Rob,

Welcome to the community.

Please follow the advice here which suggests updating your firmware. If that fails you can contact support here.

Best wishes,

EdwinaU

[robsrockets]

I am totally at a loss.  This player is less than 3 years old and is completely broken.  Come on Sony, give your customers some support???

[robsrockets]

I still do not have an answer to this.  The player is less than 3 years old and it is totally unusable.  Does no-one know what the "D ON" error code means and how to fix it please?

[rooobb]

Did you read the BDP user manual?

The disc tray does not open and “LOCK” or “D ON” appears on the front panel display.

• ,  When “LOCK” appears, the player is

  locked. To cancel the Child Lock, press x (stop), HOME, and then TOP MENU button on the remote until “UNLCK” appears on the front panel display (page 10).

• ,  When “D ON” appears, contact your Sony dealer or local authorised Sony service facility.

[robsrockets]

Yes I know this - it's on page 37 of the owners manual.  I have contacted the local support centre and they do not know what "D ON" means, they suggested I try google.  Hence my plead for help from the Community.  Thanks for the response anyway.

[rooobb]

They cannot answer like this, try another center. It’s stated that they should know what to do!

[robsrockets]

Thanks Italian Rooobb, I will try that.  Caio.

[Tabitha]

Hi, I have the same error message; did you manage to find out how to fix it, it’s driving me mad!  Kind regards