Using PlayMemories software to send an email

[mike_coreit]

Hi I am trying to use the PlayMemories software to send a photo via the email feature (Tools, Email Media Files)

After a Windows update it has recently started giving this error message:

The default mail client could not be found, or the mail client may not support simple MAPI features

I have tried changing the default mail app setting (in Windows) though this does not resolve the issue. Outlook works fine by other means, such as when I click mailto links

I am using Windows 10 update 1803, Outlook 2010 SP2, PlayMemories version 5.5.01.05091

Is there any way to resolve this? I would just manually attach the photos but I need them to be downsized before sending to the recipients

[Sean_Mc]

Hi Mike,

I'm looking into this for you. Maybe someone else in the Community can help in the meantime.

Best wishes,

Sean Mc

[batee5 · Accepted solution]

Hi mike_coreit,

Welcome to our community!

Since the issue only started after the Windows update it's most likely related to that rather that PlayMemories home itself. Have you tried to use a different email client like Thunderbird instead of Outlook?

Regards,

Batee5

[mike_coreit]

Hi thank you for the advice. I have tried in Thunderbird and this is working - so there must be some compatibility issue with Outlook 2010 and the recent Windows update. I will investigate this further with Microsoft