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XD7005 video stops when switching to a Dolby Digital Plus sound channel

profile.country.HU.title
rinysti
Explorer

XD7005 video stops when switching to a Dolby Digital Plus sound channel

Hi,

I'm using a 55XD7005 with a HT-XF9000 connected through HDMI3 (ARC) via High Speed HDMI cable.

The problem is, when I'm playing a movie through the built-in Video app and switching to a DD+ audio source, the video playback is stopped with no sound or picture at all.

The problem came first with the latest available firmware update.

Please advice!

17 REPLIES 17
profile.country.HU.title
rinysti
Explorer

Hi,

I tried without the Soundbar and the same happened. The video stops playing when swithcing aoudio to DD+.

Looks like the previous TV update broke the DTS, but the DD+ was working and with the latest update fixed the DTS but broke the DD+.

profile.country.GB.title
The_Black_Rose
Specialist

Hi Rinysti,

 

Have you tried clearing the cached data?

Press Home - Settings - Storage and reset - Internal storage - Clear cached data - Yes.

 

Cheers,
The_Black_Rose

profile.country.HU.title
rinysti
Explorer

Hi,

I tried to clear the cach now, but it did not helped.

profile.country.GB.title
Win_88
Specialist

Hi there,

 

Have you tried resetting the TV?

 

You can find the steps here: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xd7005/artic...

 

Win_88

profile.country.HU.title
rinysti
Explorer

Hi,

Yes, I already tried it, multiple times.

profile.country.GB.title
The_Black_Rose
Specialist

Hi Rinysti,

 

I'll try passing this one to Sony. Hopefully they'll get in touch with you soon.

 


Cheers,
The_Black_Rose

 

profile.country.HU.title
rinysti
Explorer

Okay, thanks!

profile.country.GB.title
The_Black_Rose
Specialist

Hi Rinysti,

 

I hope this will be resolved soon.

 

Cheers,
The_Black_Rose