Unable to redeem my 2x free 4k movies

[FigaroFig]

I purchased the Sony AF8 from Currys which promises 2x free 4k movies but there's nowhere to redeem the offer.

I've opened the offer in Sony Select but this only says what the offer is, then when I enter Google Play Movies & TV it doesn't mention the offer anywhere.

Anyone know what I should do ??  There is a valid method of payment in my Google account so that won't help.  Seems a bit of a daft offer if there's nowhere to redeem it...

[mugsmugs]

I just bought a new 65" 4k Bravia and I am unable to redeem the movies either.  ??

[jumpsuit]

Hi

Have a look at this thread

One member was able to get help by phoning Sony Support.

let us know how you get on.

[FigaroFig]

I've just spoken to Sony on the number that link gives you and they've told me that the 55" AF8 TV isn't part of the promotion even though Currys have the promotion on their website !!!

[jumpsuit]

Hi again

I'm sorry to hear that.

Do you have a screenshot of the online offer from Curry's?

If so did you mention this?

Also if you have proof then you may have some wiggle room with Currys.

[jumpsuit]

Hi again @FigaroFig

I have clicked the Curry's 'visit store' link on this page:

https://www.sony.co.uk/electronics/televisions/af8-series/buy

and was taken to this purchase page:

You're quite correct that the advert states the offer when you buy the TV.

I would actually get back in touch with Sony first and argue that their own website takes you to a purchase page where the offer is clearly stated and that they should honour the deal especially as Sony link directly to it

keep me posted

[FigaroFig]

The problem is that the number sounds like a call centre, so once they've given you their answer they just apologise, then repeat that the model isn't part of the promo and then basically hang up the phone !

[jumpsuit]

Hi

Did you ask to speak to a manager

or ask to make a complaint?

I will escalate this to the 'powers-that-be' for you to see if we

can get some more help.

Are all your contact details correct in your profile?

(It may take a couple of days)

[FigaroFig]

I didn't ask to speak to their manager, sounded like they were checking with someone else anyway as I was on hold for a few minutes. Also, they made it sound like it could be an issue that I should take up with Currys.

Email address is correct on profile.

[jumpsuit]

Hi again

The fact is that Sony have a direct link to it on the website,

so it could be argued they are supporting the free movie offer

Hopefully I / you will hear something back from Sony soon

so at least you will know what route to go down (be it Currys or Sony.)