Sony a1 picture disappears

[ivamilan]

Every 3-4 minutes looking TV my picture disappears and only the sound is going on. On the right bottom of the screen the text Bravia appears. If I touch a button the picture reappears for a while, and again the same. It is not from the signal. Do you have any idea what to do?

[Anonymous]

Hi there

Some possible causes

Cause 1:

I dont support you have set 'Demo mode' to ON by any chance?  To check this: [HOME] > Settings > Retail Mode Settings > Demo Mode > OFF

Cause 2:

Daydream is set to activate after 5 minutes.  To check this: [HOME] > Settings > Daydream > When to daydream   Set this to 1 hour.  Also set "When to sleep" as Never.

Other settings are for 1 hour and above - i.e. Eco power saving settings.

Cheers

[ivamilan]

Thanks. But none of these, I checked

[MiCal1967 · Accepted solution]

Hi

Try first Settings-Srorage & reset-Internal storage-Cached data -> Clear cached data -> OK

Then reboot your TV.

If not solved, try Settings-Apps-System app find Backdrop, Basic Daydreams, Demo mode, Second Screen Setup, Second Screen Setup Auth Bridge, SencondDisplay, ShopSettings, Timers and Clear Data for each one of those.

Then reboot your TV.

This might work

[ivamilan]

Thank you very much. The problem is solved.

[MiCal1967]

Hi there

You are welcome

I hope this solution is permanent. If not, then possibly next time a factory reset is necessary.

Cheers

[ivamilan]

Thanks

Sincerely yours,
Acad. Prof. Ivan Milanov, MD,PhD,DSc