Rakuten film not streaming

[lubs40]

I have a Sony Bravia KDL43WF663 LED HDR.  It has the Rakuten app and I watch see all trailers but get an error message when I try to watch a movie I’ve Purchased.  Is this an issue with the TV or the app?

[Anonymous]

Hi there,

Have you updated to the latest firmware?

Best wishes,

M

[Tonycv51]

I assume it plays OK  on a phone or computer, the it's the app. You could try logging out and back in again, or clear the cache for the Rakuten app.