Join now - be part of our community!

No Sound - Sony X900h & PS5

profile.country.GB.title
rexter
Explorer

No Sound - Sony X900h & PS5

Hi,

So as of today no sound is coming out of my X900h tv when using PS5:

- Sound does come out from other apps on the tv (i.e. netflix etc..)

- Picture is all fine

- I am using the HDMI3 eArc/Arc port

- the sound does come back if i change the HDMI signal format from "Enhanced format" to  "Enhanced format (Dolby vision)" . however, this then means i cannot play my games at 120hz which is a big point of a few of the games i play

- I am running the latest firmware on both ( just checked there are no outstanding updates).

 

I have tried switching everything off, swapping cords etc but to no avail.

 

Any suggestion on how to fix this? 

 

Thanks!

4 REPLIES 4
Hawtin1584
Explorer

Use HDMI 4. The arc one is more for soundboard etc.  Also long press the off button then click restart once you have done it. I use PS5 in HDMI 4. Never had an issue

profile.country.DE.title
Peter_S.
Genius

Hi,

 

If possible please try to change the audio output settings of your PS5 (sorry, cannot verify if this is possible since I don't own a PS5).

 

Cheers

Peter

profile.country.GB.title
rexter
Explorer

I was under the impression that the 120hz only works on HDMI3?


Have tried the long press /restart to no avail.

profile.country.GB.title
Joe_Dohn
Specialist

This is a known issue which Sony is already working on and you've actually stumbled upon the officially suggested workaround.

 

Also, both HDMI 3 and 4 support all of the gaming features according to Sony.

 

Hope this helps!

 

- JD