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Hi guys I recently changed my password on sky hub so have spent quite a while redoing all my Wifi devises which I’ve now done .....the only thing I can’t get to work is my Alexa talking to my Bravia a1 65 ....I’ve read a few reviews but no good ....I go into my apps scroll down to connect Alexa with tv ....it says it’s loading then I get a error prompt and Alexa tells me check network etc ....I’ve checked google and connected ok And even changed the password ...and in my Alexa. App devises it says it’s enabled ...any ideas ? Thanks in advance
When clicking on app just says error can’t connect to required server .... I’ve deleted tv from Alexa app then reinstalled... deleted my router then reinstalled... still no good 😢
Hi there’s once again thanks for prompt reply before I go ahead and sort a amazon account ive now noticed amazon prime and Netflix not working ..would this be same case ?
Without a doubt. There is an internet connection problem with the TV. Answer these questions individually please.
Performing a Factory Data Reset is of course the way to have a fresh start with eveyrthing but it might be that your problem is related to your home network rather than the TV. In that case a FDR won't help you at all.
Cheers,
Dutchice
Hi there have decided to do full factory reset ,it’s asked me to identify my WiFi then I placed in the password and connected no problem ... it’s now gone to screen saying checking for updates as has been for 30 Mins or more ..I see this normal .