COMPLAINTS

[Chaplen]

My TV is under a year old and already had 2 major faults, we currently can not use it as the screen just shows vertical lines. I have called everyday for a week and all I am being told is a manager will call me. This is shocking customer service when I have paid over £3300 for my TV 

[LightFoot]

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@Chaplen wrote:

My TV is under a year old and already had 2 major faults, we currently can not use it as the screen just shows vertical lines. I have called everyday for a week and all I am being told is a manager will call me. This is shocking customer service when I have paid over £3300 for my TV 

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Hi @Chaplen

If it is under a year old then you should really be talking to the Retailer first for a replacement or refund.

[Chaplen]

Unfortunately the Sony shop I bought it from ceased trading 2 months after purchase