2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[mlmclaren]

How can I return this dreaded TV... I purchased from PC World, I've tried to get help from Sony but getting nothing from them....

When did Sony become such an inept manufacturer and company?

[Garymjh]

This thread has become to irritating and daft to follow.

[Harleyfatboydd1]

I have posted elsewhere on this forum about my purchase of a Sony product namely Sony KD-55X9305C ...... 2 things I have taken away from this experience, the first ... having to have the set replaced soon after purchase ( screen issue ) , the second is where you buy things from . I bought mine at Sevenoaks Sound & Vision Tunbridge Wells and with just a couple of images on my cell phone of the faulty set I went back there and showed John the store manager the problem ... there was no fuss or exploritory discussions longer than a UN emergency debate, he just copied the images on to his computer to send them to Sony and then ordered me a new set over the phone then and there . Now this guy is old school ( not many of them left )  it's a shame everyone nowadays does not want to put there hands up to anything and they try the old smoke and mirrors routine to evade responsibility. And as for the Sony in question... I have inherited a couple of the issues that seem to be optional extras with the Sony Bravia android system but they give them free with many sets and just look at the bigger picture ( pun time ... Oops! ) . In summary i love the set ( style, picture, all the apps , and .... ESPECIALLY the front speakers sound  WOW!! ) .....  and the fact is although you can probably purchase these items from other outlets elsewhere cheaper ( once they've dealt with a customer who wants a new fridge ) you get the service and back up you pay for from people and company's that specialise.  

[royabrown]

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@Risc0n wrote:

Just tried the new 2016 TV. Only plus side is the new remote. Still running Android 5.1.1 and not the latest 6.0. Seems they have learned nothing.

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Sad perhaps for those who hoped for more from the 2016 sets.

But as a 2015 set owner, which despite recent improvements by Sony still exhibits a range of glitches and is really still a work in progress (and which I won't regard as 'finished' until YouView can both record and happily coexist alongside satellite), I find it quite heartening.

It means the 2016 software hasn't widely diverged from the 2015 software, and the probability that the next few (many?) releases will cover both 2015 and 2016 models, and keep us in the game, instead of leaving us high and dry.

Which Sony are well advised to do, as leaving the 2015 sets frozen, or even just on a separate, mere tickover, schedule, would inevitably lead to another spike in returns.

[royabrown]

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@Garymjh wrote:
This thread has become too irritating and daft to follow.

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As far as I know, it is not obligatory for you to do so?

But the root fix is in Sony's hands, where these 562 and still rising pages stand in reluctant testimony to their continuing failure to achieve this 

[royabrown]

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@mlmclaren wrote:

How can I return this dreaded TV... I purchased from PC World, I've tried to get help from Sony but getting nothing from them....

When did Sony become such an inept manufacturer and company?

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@mlmclaren

PC Worm are part of the DSG group along with Curry's, and they are well versed in the faults of these sets, and the reasons for their return.

And your redress is against them as the retailer, not against Sony as the manufacturer.

Look up Martin Lewis' MoneySavingExpert site

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

to see how to proceed in detail, but the gist is to write a letter setting out your issues with the set, the Sale of Goods Act/Consumer Rights Act provisions that it is in breach of, and what redress you would like (refund, alternate set, etc)

Send this letter Recorded Delivery to Customer Service at DSG Head Office, and keep up the dialogue until you get a returns authorisation.

If you bought the set on a credit card, cc the letter to your provider as well, as they are jointly and severally liable also.

You could try talking to the Manager at the store you bought it from, but experiences here have been patchy, and junior staff in the stores don't seem to know the law, or think they can fob you off.

[frankie1g]

??


Sent from my Samsung device

[mlmclaren]

Thanks for this advice, I've emailed customer services explaining the issues (Making not of this thread) and also explained that the issues have now been ongoing for over 6 momths and I've had little to no cooperation from Sony, I've mentioned that under the Sale's and Consumer RIght's Act's that I'm entitled to return the set for a refund or replacement... I've highlighted that I want to get a new set (from an alternative manufacturer too)

I hope that the reply will be helpful, If I don't get anywhere then I

ll probably give the store of purchase a call and have a wee chat with a manager and see what happens...

[timodell]

I saw someone report that thet were getting DD 5.1 sound from Google Play movies after the latest update...still seems to be missing for me. Can anyone confirm the status? As far as i know, 5,1 sound is only available on Netflix and some Freeview channels, not Google Play, Amazon  Wuaki etc.

[Deanfeuillade]

My KDLW50809C has just alerted me to a new update. Anyone else got this?