2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[frankie1g]

Does the Panasonic stay on standby or.can.it randomly turn it's self on like a sony Sent from my Samsung device

[adyjay33]

Yes indeed it seems to be there now Quinnicus, but i could not find it before you asked me why it was thrown out, I also posted their email reply saying it was not going to be published but not telling me why.

Something is going on here as that post is missing, unless its hidden from view?

[Anonymous]

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@adyjay33 wrote:

Yes indeed it seems to be there now Quinnicus, but i could not find it before you asked me why it was thrown out, I also posted their email reply saying it was not going to be published but not telling me why.

Something is going on here as that post is missing, unless its hidden from view?

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Hmm not sure.  Im sending you a PM shortly.

[frogger38]

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@frankie1g wrote:
Does the Panasonic stay on standby or.can.it randomly turn it's self on like a sony Sent from my Samsung device

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For the last 5 years, it has done exactly what I asked of it, never once did I have to unplug it or do a factory reset to make it work properly. Admittedly it does not all the goodies that the Sony claims to have, but all those that were advertised worked from delivery including HDD record of both Freeview and Freesat channels from the supplied programme guides for both. Sony does have a better picture (when it works)

[rab1973]

Your list will get bigger....just give it a couple of weeks !!! Sent via Galaxy S5

[royabrown]

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@Caledonian_TV wrote:

I'm aware of the hot-swap issue... And the set has been power-cycled among other things...  The whole rig was powered own for wiring anyway.

I'm  trained broadcast engineer remember; well used-to dealing with much more complex kit than this... I'm prepared to speculate this is a new bug; possibly introduced with the latest firmware release. - This set was updated on Tuesday afternoon - 2/12/15

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As far as I know, the latest firmware is from the November 4th release that brought in YouView, and the date you have is the date the set was updated, as it has probably been sitting in its packaging since before Nov 4, and not the date of any given firmware release.

Mine is Version 5.1.1 - Build SVP4KDTV15_EU-User 5.1.1 LMY48E.S95 2.623 release-keys

to give the full details. And trying for a System Update tells me my software is up to date.

What is yours?

But as you say, you don't have ARC, and you have the smarts to get ARC if it is gettable on your set.

So I don't know what the difference is then, between our two experiences. I'm using a QED Qunex cable into a Yamaha DSP-2500; maybe that could be a diference?

But I can at least say that the lack of ARC you are experiencing is not a generic problem with these sets.

[Caledonian_TV]

Same update... One of the first things I did with the set was power it, hook it in to the network temporarily and pull down the latest firmware.  As you suggest; virtually anything you buy will have been sitting in its box for months before it gets to the end user...

This was tried with the Onkyo 606 which it's destined to 'live' with - tried on both TV output and just as an input...  Also on a more modern (months old) sound bar borrowed from a neighbour. And just for the hell of it a 'piggyback' recorder used in certain circumstances on TV cameras... The latter just got confused and saw it as a null output ( i.e. it thought itself plugged into an HDMI-IN port)

Life being to short to stuff the proverbial mushroom I just pulled an optical cable from a box of such things I have lying around... 

This is a 49x8305C incidentally  - I've decided 'dealing' with the satellite tuning list is a long term ambition. 

[frogger38]

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@Caledonian_TV wrote:

@adyjay33 - your review post is still in this thread on page 298."

And yet that very post says...

"My review they askedme to do for the TV got thrown out too for telling the truth"

So, I'm afraid a question mark remains over the issue of Sony censoring reviews...

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I believe you, they asked me to review the Tv, a KDL43W805c, after I registered it.

I wrote a genuine and honest review very comprehensive and critical. It was rejected, without reason given. I shortened it slightly but the sense was the same. I suggested, that I couldn't recommend it until it was a 'finished product' . This was accepted and published. 

They are censoring reviews, but on what grounds? 

[frogger38]

@Anonymous 

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@Quinnicus wrote:

@frogger38 - Lol. OK.

Im not too sure either.  Leave it with me and ill see where to take it.  Is this a common thing?

Discover - didnt know anyone used it.

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5 on demand film titles in YouView discover, did you find anything?

[Anonymous]

@frogger38 - i did ask, but to be honest, i failed to follow this up.  My appologies.  Im going to add it to the current list too.  My feeling is that YouView need to address this one.

To all

Im regards to the reviews that you have posted, i have been assured that improvements are on the way - specifically to address the reasons why it was rejected.  Bad reviews are not rejected simply because they are bad, but as no real reason is given - this therefore becomes the assumption.

In regards to adyjay33 review, this has been followed up with Sony and I believe there is a satisfactory resolution.

If any of you feel really strongly that your review was rejected unfairly, i am happy to take this further with Sony - and if possible give you a real reason why.

Cheers