2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[mikeyd0407]

It was free for me as I pay an legal insurance on top of my home insurance (a £25 add-on which up until now I have never had to use against any reputable company). The same company will help me take Sony to court if they refuse to give me a refund within the next 14 days from receipt of my letter.

Apparently you need to send a formal 'Letter before court claim' letter stating all of your problems, why they are in breach of contract and issue them with a time notice period (a minimum of 14 days) in which to respond.

State how you purchased it, how they breach the sales of goods act, and what remedy you require. In my case I stated that I want a refund as a repair or replacement is not suitable as it will not fix the breach of contract.

Also state that if you do not receive a refund within 14 days that you will pursue legal action in a small claims court and this letter is their notice.

( I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.)

[mk1.golf.1983]

Spoiler

@mikeyd0407 thanks for the info.

@Quinnicus do have an official response from Sony? 

[frogger38]

@Kevwoods12 Thanks, I also have that app. but the message hadn't landed when I asked.. it has now and I see it

[elraouk]

Personally I think it's the correct decision, I know a lot of people want HDD recording but it will be useless when it arrives - so may as well try and fix some of the existing bugs before adding new functions with more bugs. 

[mk1.golf.1983]

Or they could sell a tv that is as advertised... 

[NickCo1979]

Careful now, you'll put the entire marketing / vapourware team out of jobs......

[Raichuu]

Any updates from Watchdog btw?

[frogger38]

@elraouk yes the correct decision.... but in over 50 years of buying technology in a professional and personal situation, I have never bought anything that did not do what it said on the box, or wait until the following year for it to catch up to avertised specifications.

I have a case open with Sony Customer relations since 19 November and I have just made a demand for a formal reply.

Don't get me wrong if the TV worked without, bugs, lockups, slow remote control functions, and did what was advertised when I bought it I would be delighted with the set. The concept is very good, but launching it before it was ready was the biggest mistake Sony made.

[frankie1g]

I think you just need to show this to a retailer and the proof of not as advertised is for all to see Sent from my Samsung device

[fether]

@frogger38 yes m8 i am still on old version  never updated to youview version

regards

fether