Xperia 1 IV echo problem

[Mipa90]

Hi, i bought Xperia 1 IV last week and have trouble with phone calls. When I put on speaker while I am making phone call , other side hearing her/his voice back. I got lot of complains about that and i can not put speaker on during phone call. Anyone have suggestion about that? It's just 1 week old phone . Incredible!! I already regret to switch from iOS to Android.

[_alexdon_]

Hello,

Do you also have issues without the loudspeaker enabled? Do you experience being heard interrupted or like a robot? 

[HannahEd01]

Hi Mipa90, 

Try the steps mentioned on this link: https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00232845

Also, test with a different SIM card, or test your SIM card on a different phone.

Have you tested it with app calls? This step is to decide if the issue is with phone calls only, or all calls. 

BR, 
Hannah

[Mipa90]

No its only happening with loudspeaker. And i use it a lot because of my job. 

[Mipa90]

I made all of instructions on link you gave. Nothing changed. But this issue don't happening on WhatsApp calls for example. 

[44alexsmith]

Try the Xperia Companion application repair option. I had a similar problem(with voice calls, people claimed they heard an echo sound and my voice was cutting out) with my new Xperia 1 IV. So far that seemed to have resolved the issue.

https://www.sony.com/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1-iv-512gb/artic...

[_alexdon_]

Did something help until now? 

[Mipa90]

nope, also tried software repair on new phone! decided to return it. cant believe i faced with that on 1250 euros phone! 

[HannahEd01]

Hi Mipa90, since the issue is isolated to phone calls, I'd recommend contacting your operator or trying a different SIM card.