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Problems with Companion

Mc73
Visitor

Problems with Companion

Translation via Google Translate:

My Z5 does not connect to my laptop via USB (Companion)

Mi Z5 no se conecta con mi laptop via USB (Companiom)

*personal info hidden*

5 REPLIES 5
disimes95
Contributor

Hello @Mc73 Slightly_smiling_Face

Welcome to the community! Since this is a user based global forum, we use english. By doing so, we can help you in a faster way! Slightly_smiling_Face

About your problem, can you tell me if you are using PC Companion or Xperia Companion?

Mc73
Visitor

Es Xperia companion 

disimes95
Contributor

@Mc73

Did you tried with a different USB cable?
Are you using a Windows or Mac PC? Can you tell me in which version?


Can you tell me if the phone is detected by the PC when plugged-in?

Mc02
Visitor

Hola 

Tengo Windows 8.1 

Cuando conecto mi Z5 mediante el cable USB la Laptop no lo detecta 

 

Hello

I have Windows 8.1

When I connect my Z5 via the USB cable, the Laptop does not detect it

GT

disimes95
Contributor

Hi @Mc02

Since this is a global user based forum, we use english! By doing so, we can help you in a faster way!

About the problem: did you try or can you try connecting to another computer?