My wife's XZ Premium has a very low sound when play music/videos

[Mezdroid]

Yesterday, I've bought an XZ Premium for my wife instead of her old Galaxy S6 Edge (which has a very loud speaker sound), almost everything in the XZ Premium is great, except the sound loudness; its very low and has to set the volume to Max just to be able to hear, and if we set the volume to 50%; almost its silent.

Hope I can get an answer very soon to be able to ask for a replacement "if the device was defected".

Thanks

[najodleglejszy]

what's your build number? you can check it in Settings > About phone > Build number. the latest is 45.0.A.7.90 and it increased speaker loudness, so if you're on any other build you might want to wait for an update.

[Mezdroid]

Thank you for reply

Actually it's on the last build, the one that you mentioned. Donnot know if a factory reset would help!

[najodleglejszy]

you might try performing a software repair with Xperia Companion. it'll install software from scratch instead of just resetting it.

[Mezdroid]

Will do it and get back with results.

Thanks

[Mezdroid]

Hi again,

I did a repair via Companion PC app, unfortunately sound still low.

will ask the retailer to check if my wife's device is defected or if this is a general in sony............... I might lose 100 USD or more just to sell it as an used unit (24hrs of usage)

[azzido]

Hmm, mine seems to be ok. 

Sound level is still same no matter the software version, it is not loud but definitely I can hear it. Let the device be investigated by local service if software repair did not fix the issue. Maybe just faulty unit due to lack of quality control.