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Fingerprint sensor problem

baris2840
Visitor

Fingerprint sensor problem

My fingerprint sensor isn't working most of the time. Sometimes I have to try 4 or 5 times and sometimes it doesn't unlock at all. It rarely unlocks at the first time. Is there anyone else have this problem?
6 REPLIES 6
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Uliwooly
Expert

@baris2840

Make sure to clean the sensor.

baris2840
Visitor

it is clean I'm sure.

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Uliwooly
Expert

@baris2840

If you think there's something wrong with your device, you can get it inspected by your Local support

Don82
Visitor

A bit off sweat at you fingers is enough that it will not unlock. Be sure you have used every angle of your fingers to recognize you print afterwards.
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MarlonUk1
Expert

Hi, here's a tip in using the fingerprint scanner
Try to register your finger multiple times. Make sure to get the ridges, as this is the best way to be detected.
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Lord_viridis
Expert

Registering 2 inputs for the same finger has always helped me.