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Z5 Premium does not start.

CalvixNL
Visitor

Z5 Premium does not start.

Hey everyone,

today my phone fell like an inch, then crashed and I had to restart it. It turned back on, everything worked fine except for the Mobile Network so I restarted the phone by pressing the restart phone button. Now it is completely unresponsive to everything. Hard reset button in the nanosim tray does not work. Neither does pressing the power and volume buttons. Connecting it to a charger does not cause the LED to turn red, pc companion does not find it. No vibrations whatsoever, no matter what buttons I press.

I assume I'll have to contact my local customer support but perhaps there is something I have not tried.

20 REPLIES 20
FH77
Visitor

Hello!

I dropped my brand new z5 Premium to the floor today, from about 30 cm hight. After the "soft" landing, it went dead. It doesn't respond to charging, power on or anything.... it's completely dead. No marks or anything.

Companion doesn't work because it can't connect to phone - no respons when I plug it in.

Help 😕