Xperia z5 premium strange charging problem

[jamietd]

Hi,

Have just received my phone back from Sony service for the headphone jack and replacement screen. The phone came back factory reset.
If I charge the phone when switched on it never seems to charge... Ampere shows around 200.i have tried 3 different chargers and cables.
If the phone is switched off it charges very fast.

Any ideas? Thanks

[Uliwooly]

@jamietd

Check if you experience the same while on >>> safe mode

Are you using a wall charger or computer?

[jamietd]

I used the original Sony charger. Then used a aukey fast charger and tried a anker fast charger. I have tried swapping cables too

[Uliwooly]

@jamietd

test it on safe mode and report back.

[jamietd]

Just left on charge with fast charger in safe mode for 15 mins and still same percent, hasn't even gone up 1%.
Swapped to Sony charger and gone up 4% in 15mins.

[Uliwooly]

@jamietd

which brand it's the "fast charger" ? is it a fast charger or quick charger 2.0?

[jamietd]

One is AUKEY Quick Charge 3.0
The other is
[Qualcomm Quick Charge 3.0] Anker

On normal mode with Sony charger it charges extremely slow and actually goes down when using it like now.
Ampere shows around 200mah

[Uliwooly]

@jamietd

Xperias are not compatible with Quick Charge 3.0

You can read about it here

http://www.androidauthority.com/quick-charge-3-0-explained-643053/

Quick Charge 3.0

Snapdragon 820, 620, 618, 617, and 430 (820 will be with the Xperia X series)

Quick Charge 2.0

Snapdragon 200, 400, 410, 615, 800, 801, 805, 808 and 810 (810 current Z5 series)

Quick Charge 1.0

Snapdragon 600

[_alexdon_]

@uliwooly@jamietd However QC3.0 should be compatible downwards with 2.0.

[jamietd]

Thanks for replies, but these chargers worked fine before it went away for service and now the original Sony charger is doing the same