Xperia Z2 notifications panel frozen

[pedeh]

Hi I cannot access the
Notifications panel by sliding my finger tip down in the home screen. The phone is only two weeks old so am wondering if this is probably a warranty issue or whether anyone else has had the same problem? I have tried running in safe mode and other functions seem to be ok. Appreciate anyone's help.

[Thommo]

Try using two fingers and if this work then you have enabled a feature called talkback - Settings - Accessibility then Talkback at the top

[pedeh]

Hi Thommo

Unfortunately neither one or two fingers work to access notifications. 😞

[_alexdon_]

So in safe mode it is ok?

[pedeh]

No, it does not work in safe mode either. it's a mystery!

[Thommo]

You may need to perform a system repair but back up all your files first

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP