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Xperia Z2 Can't Open Apps Android 6.0.1

mbavalo
Visitor

Xperia Z2 Can't Open Apps Android 6.0.1

Android Version 6.0.1

Build Number: 23.5.A.0.575

Phone: Xperia Z2 D6502

Android Patch Security Level: March 1, 2016 (I type this on 11th June 2016)

With all these details provided, it was until today I started having problems with my phone. There was an update downloaded a few days ago and occassionally I have trouble with my phone in this way:

I wake phone as usual and enter screen lock code to unlock. It unlocks to my previously running app (Whatsapp). I can't scroll or select anything in the app. Can't open chat can't do anything.

I press home button, it takes me to homescreen. I find out I cannot swipe sideways to my other homescreens.

I try open app from my homescreen. Apps won't open, app folders won't even open.

I try open the menu, just like before.. nothing.

I press the multitasking button, seems to work fine and displays all open apps, however, I cannot get into any of these apps, nor can I close them (either by swiping or tapping on the X).

Back button seems to work fine but I am back to my homescreen that can't do anything. Holding home button brings up google now, seems to be working fine.

Reboot phone and everything seems to be back to normal. A few hours later the same thing happens.

Choose not to reboot. 

15 minutes later the problem seems to be gone.

Any information on what could be causing this and/or ways to remedy it that doesn't include me resetting my phone? 

Thanks in advance

5 REPLIES 5
mbavalo
Visitor

Forgot to mention that the notification tray seems to work fine while the bug is active 

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_alexdon_
Expert

So this occurs if you are in an app and you let the device lock itself? @theRealMbavalo

alexdon
mbavalo
Visitor

Not always. Sometimes it just bugs out mid operation. At first I thought it was because I had moisture on my fingers that was messing with the touchscreen but even after making sure it was all dry the problem persisted 

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_alexdon_
Expert

@theRealMbavalo Can you check if the same occurs in safe mode?

alexdon
mbavalo
Visitor

Hmm.. had completely forgotten about that option... Next time it bugs out I will put it in safemode and have it stay there for about a day and see if anything changes