xperia sp messages ringtone problem

[audy]

Hi
my new device is a sony xperia sp 4.3 andriod versoin
I noticed it does not ring for messages from certain contacts !!
I tried everything, changed those contacts' names, deleted the contacts, tried safe mode, factory reset, but nothing worked !!
Any ideas ??!!

[shahi]

Hi.

check your volume and settings of notification and tone file in Message settings and also in device settings

repair software by Sony PC Companion (fresh install) ...