Xperia e5 blank screen wont hard reset

[Chazz424]

Phone is 6 days old and i have a blank screen it got really hot but has cooled down and i cant turn it on and i have tried holding the power button and the volume up button but that isnt doing anything either any solutions or should i just claim on the warranty and never touch a sony phone again

[Uliwooly]

Time to repair it with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Chazz424]

dont have a pc so i cant fix it unless i buy one, so impressed with sony so far...

[CameronT]

Hi @Chazz424,

Welcome to the community. I am sorry you're not having a good experience with your Sony mobile.

If you have a friend or family member who has a PC or MAC you could use for this, the process will only take 30 minutes to an hour. If you have no chance to get to a computer, then contact your Local support team and they can do it for you.

[Chazz424]

thanks i'll give it a try in the morning round a friends and just hope it works

[CameronT]

@Chazz424,

In most situations the software repair will fix it up, but if it does not help, your Local support team should be able to fix it up for you.

Good luck

[Chazz424]

it wont run the software repair it just shows me the five steps and wont proceed to the actual repair i dont think it is finding my phone but the charging light is on 

[Uliwooly]

Just to narrow down the issue, could you test a different computer?