Won't See/Mount SD Card

[GraMar68]

Just upgraded from 444 to Lollipop and now my phone can't see my external 128MB SD Card. I have photographs and videos on this card, so I can't follow any steps to erase it, etc.

When I do select the option to mount SD Card I'm given a message saying it's "Preparing" the card, and then does nothing, nothing has changed. It displays this message and remains in the storage area settings screen.

How do I resolve this so that I can access and use my card, please?

[_alexdon_]

Do you have an adapter so you can try the card in a PC/laptop?

[GraMar68]

Yes, the SD Card is seen in a PC. I've now been able to backup everything I have on the card, had to make a lot of room on my HD for it.

So, there's nothing wrong with the card. Do you think it could be a security/ encryption issue with changing the OS? I've not added or changed any security features beyond that which is supplied with the phone.

[_alexdon_]

I suggest you try this: copy everything on your PC, format the microSD in the adapter (FAT32) and see how it goes.

[GraMar68]

Tried this and for some reason the SD Card is being corrupted somehow. Well, I say it's being corrupted because that's what the phone says. However, I can insert the card in a Windows 7 system and that sees the card fine.

The Card's FS was originally extFAT and I've since changed that to FAT32 following your suggestion. I think I try exFAT again and see if that helps any.

[_alexdon_]

There was no need for a 128MB card to be exFAT. FAT16 could have been enough too.

[GraMar68]

Sorry, I was going to ask you why you're saying 128 MB. I should have written 128GB, sorry. That was a typo. This is a Class 10 128GB Micro SD Card. An SD Card with just 128 MB would be a completely pointless in a phone like this.

[_alexdon_]

I thought so too,but I didn't even ask. My bad. Try exFAT then,that should be the default format type.

[GraMar68]

Right, bought another SD Card hoping that was the problem. It's a Class 10 64GB SD Card, and the phone was okay with it for about a day and it has just now decided it can't see the card.

I love this phone, but I am getting to the stage where I don't know if I can trust it with my data, photo's, and videos. This wasn't a problem before Lollipop.

Also, when I turn the phone on there is a window that appears every startup saying, "Android is updating..." Should it say this? Is it trying to update something?

Please don't read into this that I'm upset with you or your help, nothing of the sort. I can tell you're a great guy. But I am getting desperate for reliable functionality, that's the tone of this message, nothing against you.

[_alexdon_]

I understand your frustration and I am sorry to hear you still have issues. Are you willing to try a software repair?