Hello,
Within 1.5 years into its life, my Xperia Z2 experienced ghost touch issues where the "back" button was automatically pressed repeatedly. Hence, one could not open anything on the phone as it would revert back to the "Home" screen. Then, the ghost touch issue disappeared all by itself and the bottom portion of the screen containing the "back","home" and "recent apps" virtual touchscreen buttons have stopped working completely. Rest of the screen is working as of now.
Took it to the authorized Sony service center in India and they refused to accept the phone saying that it was US version (D6503) and cannot be accepted for service even if I am willing to pay for it (weird policy). Then, took it to a non-authorized service shop and they suggested complete replacement of front touchscreen as remedy and would cost about 40-50% of the phone cost. Was not sure about getting it serviced from a non-authorized shop.
Decided to take a chance with using an app to remap the three non-functioning on screen buttons to physical buttons on the phone such as camera button for home, volume up/down for the home and recent apps functions respectively. Currently, am managing to use the phone in this way until the rest of the screen stops working some day.
While technical glitches are possible in any technology, would have expected more service options from Sony and would expect a $450 phone to work for at least 3 yrs if not 5 yrs. If the life of this phone at $450 a piece is less than 1.5 yrs under mild use in terms of calls and other functions, I rather buy a cheap android phone of similar capacity for half the cost + similar specs and change the same every other year.
Where's quality for your brand, Sony?
