Photo and video problem

[bongostu]

Hi first post, just got a Z1 and loving it but I am having trouble viewing photos and videos. When taking a photo it shows it has taken on the camera screen but when you view in the album it is a black picture with a mountain on it.

Also when I take any video it shows the play symbol on the album page but when you press play it says "cannot play video" what am I doing wrong?

I wanted this phone for the good camera but at the minute i have to still use my xperia S. I need help as I am going on holiday and wanted the Z1.

Thanks

Stu

[alex00752]

You can try to go to Settings/All/   Look for Camera, Cameras, Album, and Movies and for each press on Clear data button. After you do that try to take a picture  to see if the problem goes away.

Are you saving Camera pictures/ videos to SD card or internal memory?

[_alexdon_]

Please tell if your files are stored on micro SD or internal memory.You can try settings-apps-all-media storage,force stop and clear data.Restart.

[bongostu]

It says it is storing to the sd card, when you go to file commander you can see some of the thumbnails but when you click on them it shows that mountain symbol again.

I have just tried that and its still the same, could the camera settings be wrong or something?

[alex00752]

If you connect the sd card to the computer you can scan  the card for errors using norton utilities ore something similar. 

If you copy a photo to sd card can you access it?

What file system the sd card has? (Fat, Fat32, EX fAT)

[bongostu]

Thanks I will have a try and report back.

[_alexdon_]

We are waiting.

[bongostu]

Sorry about the late reply but not had time to sort anything.

After formatting the card it can't be read by the phone or the computer so I think it has been a crap card. I am going to try a 32gb card from a well known maker and see if that works. I did try another card 16gb which I had in a tablet and the phone wouldn't read that either.

[_alexdon_]

Sorry to hear,you might want to have the phone examined too,see if it has a problem or not.

[bongostu]

I was just looking to see if there was any problems and came across this which sounds like the same problem, or am I wrong, sorry but I'm not that technically minded on these things.

I also saw there was a new update (kit kat 4.4.4) but it says my phone is up to date, do you have to wait until Sony sends it out?

http://www.xperiablog.net/2014/03/20/before-upgrading-to-kitkat-be-wary-of-sd-card-restrictions/