Pathetic Support Staff and system

[pinku0911]

Hi,

I have purchased Sony Experia C4 dual from EBAY.CO.UK from a UK based seller in Feb 2016. 

I have registered the handset on sony support mobile UK website and it was registered successfully. 

Now, I have a problem with my phone's touch screen for which I have sent my phone to service center in UK.

The response I got from SONY that my phone is not an UK model and it can be repaired here.

I just want to know if I am buying a phone here in UK - how will I be able to know which country model I am buying and why it can't be repaired here. 

I just want my phone repaired but not sure what to do next. This is totally frustating the pathetic support I am getting from Sony. 

Thanks,

Priyank

[Uliwooly]

I understand your frustration but that's not "pathetic support", it's quite simple, you bought the phone from ebay, which means that the phone could be from any market, which that seems to be the case; It's consider grey market and as you now know, the warranty it's not valid in the UK, you should contact the seller about this.