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My Remote Control App isn't working

LuisG1
Visitor

My Remote Control App isn't working

Last week my Remote Control App was working perfectly, I use it for my blu-ray player. But today I tried to turn on my blu-ray and then the app closed. A notification emerge saying that "The App has found an unknown error and it will be automatically reset". It just stop working and I don't know why. I tried to reset the phone, and I tried to fix the software by restoring it, but nothing seems to fix the problem. Anyone has the same problem than me?
7 REPLIES 7
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MarlonUk1
Expert

what app were you using,?

try to clear data of the app , settings>app>remote control app>clear data. restart device

try to contact your app's developer to report about this problem

LuisG1
Visitor

I use the default app. Already tried deleting the data...
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Uliwooly
Expert

@LuisG1

Which remote control app?

LuisG1
Visitor

The default app, the one that comes with the phone. I have a Xperia ZL. I installed another app, and it said that my phone doesn't have a IR blaster, which isn't true, because the Xperia ZL does have an IR blaster.
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Uliwooly
Expert

@LuisG1

Does it work in >>> safe mode ?

LuisG1
Visitor

Nope, still not working...
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Uliwooly
Expert

@LuisG1

You could repair the phone with XC, if that doesn't work then contact your Local support

Xperia Companion (XC)

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355