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M5 camera not working

Lydith
Visitor

M5 camera not working

Hi! My m5 camera is no longer working. I've tried the clear cache method, but it no longer works. I tried the safe mode thing and the problem still persists. Please give me another way of solving this.
9 REPLIES 9
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Qatrium
Expert

@Lydith

What do you see when you start your camera?

Also test your camera from Settings -> About phone -> Diagnostics -> Test -> Camera

Lydith
Visitor

It says "camera or flashlight my be in use by other epplications"..
Lydith
Visitor

Thanks... Already tried this but it's just all black and nothing happens
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Qatrium
Expert

@Lydith

This seems to be an app acting up, I suggest that you should backup your important data then perform a software repair using PC Companion.

Lydith
Visitor

Ok. I'll try that. Thanks.
Phy
Legend
Legend

Does it work on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
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Qatrium
Expert

@Phy

He said that he already tried safe mode.

Lydith
Visitor

It does not work on safe mode...
Elniko1
Visitor

Hi, did you try software repair on pc. I have same problem. Also i did factory reset but not solved.