M4 aqua xperia usb device is not recognized

[ACDO]

that solution to this problem llebo a week like my Sony xperia M4 aqua and is the first time you connect to the PC and gave me the surprise that the USB device is not recognized I've tried several times and problem persists What can I do to solve this problem.

[Uliwooly]

@ACDO

Try different USB cables and USB ports

[ACDO]

I did and comes out the same

[Uliwooly]

@ACDO

Could you test a different computer?

[ACDO]

I did and I get the same problem, to try to repair the software with xperia companion placing the device in flash mode and I do not recognize the m4 xperia aqua. What can I do to solve this problem.

[Uliwooly]

@ACDO

You might have to contact your Local support

[ACDO]

and I did I was told to send the terminal to assess their status