Lock Screen

[Morten66]

Hello. I just got my phone back after reperation. I plugged the SM in the phone and entered my sim-code. but the problem is that there is another code i need to enter.. it says "use the code after you restarted the phone" or something like that.

I tried to use the Xperia Companion, but i can't cause the screenlock are on.

Please help and sorry for my bad english

[Morten66]

Well.. i will just have to wait. Very glad that you could help me m8

thanks and have a nice day/night

[_alexdon_]

@Morten66 No problem. Note that it will erase your internal memory. You have a good day too.

[Morten66]

Hello again Alexdon. Sorry to interupt you again. But it is still connection PC - PHONE. Can this be right?

[Lord_viridis]

What does it say it's doing on pc?

[Morten66]

my phone/tablet are being installed wait. it have been installing for like 50 min now but there are also another window where it says that my phone should not be screenlocked, which it is?

[Morten66]

So i can't connect because of the screenlock? and that's the reason why i wonna "restart" the whole phone

[Lord_viridis]

Ok, start again but with the phone turned off, press volume down and connect USB, then select software repair on pc companion.
It should recognise it while off if using this USB mode

[Morten66]

Uhhh! thanks mate! i owe you big time!

[Morten66]

Fixed yet? cause i've got same problem.. rebooted and tried to login on my google account but tells me to login again and again...

[Lord_viridis]

Go into account.google.com and disable 2 step authorisation