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Incoming calls and texts problem

lizard280
Visitor

Incoming calls and texts problem

Recently my phone started acting strange in relation to calls and texts. My friends and family were asking why I was ignoring their texts, every time I'd show them my Messages and the text they sent wasn't there.

Around the same time I was having problems with calls; When people would phone me the screen would stay blank and the phone would ring and vibrate. I could unlock and use the phone as normal while it was ringing and even go into the phone app and watch as it came up with "[NAME] Missed call 0 Minutes ago"

I used the Xperia companion to backup and reset my phone, only restoring photos and contacts. Since then I thought the phone was working fine because calls would appear as normal... unless I was using the phone, in which case the phone would carry on like normal while playing the thunderbirds theme (ringtone) on full blast.

I also found out that when someone calls me I recieve all my "missed" texts.

Finally, today, my mother phoned me but when I answered the phone kept ringing, I could hear her and she could hear me, but the phone just kept going off until I hung up and called her back.

I'm not sure what else to try other than getting a replacement.

Currently I'm on lollipop 5.0 and (if it's not obvious) it's an Xperia M4 Aqua.

Thanks for any help.

Ashleigh.

1 REPLY 1
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Uliwooly
Expert

@lizard280

Test your phone in >>> safe mode if you experience the same issue, get a brand new SIM card