So after suffering phone issues for months but being a new mum and having no time to reset my phone to factory default, so I could send it away, I finally last night thought I'd backed up everything, ready to reset!
All my photos and videos are on google cloud and my 64gb SD card too. I'd backed up my SMS with an app and backed up all app data to Google. I'd also used the Sony backup/restore app to backup all my apps and I thought I'd backed up WhatsApp in its settings/chats/backup.
I know WhatsApp makes a backup at 4am every night in case you reinstall it and so I thought I was fool proofed and reset/erased internal memory.
On reinstaling, Google automatically started downloading apps again, which I didn't get, as I thought my backup from the Sony phone app would restore everything so i cancelled that.
WhatsApp hadn't installed yet so I installed it from the play store and it said it could restore my data, so I said yes! BUT it restored a backup from June 26th 2015, not from the last day as I'd have thought from 4am backups!
So I uninstalled WhatsApp and went to restore from the app backup file, which I could see had a backup of WhatsApp from 1st August 2015. Prob was it kept crashing on restoring the opera browser. It completed once but WhatsApp hadn't installed. So I ran it over and over. It still crashed on Opera.
So I used Es file explorer to unhide files and found the Backup on my SD card with 1st August and inside could see WhatsApp. I cut the opera backup file from the back up folder and pasted it somewhere safe to see if the restore would not run. But when I went back to the Backup/restore app and clicked restore, my 1st August back up folder had disappeared! I went back to Es file explorer and sure enough, the folder was gone from the apps backup folders!
It isn't in any recycle bin and now I think I've lost a month's worth of WhatsApp messages, which are really important to me! When I get chance, I'm going to put the SD card in my Mac and see if I can find the file there but has anyone got any advice on why the folder disappeared, when I only cut the opera backup from the folder?
