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Battery is discharing while in wall charging

sparrow007
Visitor

Battery is discharing while in wall charging

while in during  charging batter drains ,thehe caution is power is not sufficent  ,while charging it drains the battery level wat to do please help? in service center is not providing not proper information

2 REPLIES 2
Samuel1
Hero

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

frantizsekk
Contributor

Try factory reset first, it might help.