Dear Sony India (Mobile)
I am so much fed up with this Sony M4 Aqua Dual. I mean,, i would have been more happy to buy a chinese mobile. I thought, buying a branded mobile will give me the best of product, services etc. But thanks to the SOny service department, the entire picture had failed. They are just not bothered, what the client fels, or what there troubles are. Only busy charging premium to there customers for the brand. Its because of this, the chinese and other markets are floourishing. Following are the problems:-
A) PROBLEMS WITH PRODUCT
1) Over heating
2) Phone getting hanged
3) Screen going blank
4) Ringing without any incoming calls.
5) Non functioning of touch
etc etc etc etc
B) SERVICE
1) Three times the phone has gone to service centre
2) Everytime they just send an message, phone reading, come and pick it up
3) Miminim time the phone will be there is more then a week. Once it was there for approx a month. Later they say, there was no problem. (Then why it took you one month.
4) Sony only send a reference number as a reply for the complaints. Never received a single call from SONY company excutives
5) They never disclose the names of the service heads, as if its a Some secret service agency. (SSS-SONY SECRET SERICE)
6) No heeds/replies for your requests etc.
etc etc etc
The amount of time invested to find the details of the servixce head is a lot. And you cannot find them. I feel very upset and surprised, by the way a brand like SONY is treeating its customers. VERY VERY VERY VERY VERY VERY BAD.................
can some one share me the contact details of the service head of SONY MOBILES INDIA please.... If time comes,i will not leave a stone unturned to voice it out to the chairman of SONY in JAPAN.
Regards,
LXD
