Phone stuck in bootloop after a failed software repair, Can't charge to try to repair again.

[Platypus0]

For the past day my phone has been restarting over and over again. The problem seemed to have been fixed when I turned off my phone for the night, but the problem has showed up again. I tried to do a software repair, and I followed all the steps, but I was greeted with a "software repair has failed" message, and now my phone won't boot past the Sony logo without restarting. I also tried repairing it again but i need 80% battery but my phone won't charge in this bootloop.

[Martin1]

Hi @Platypus0, let me see if I can help out here.

Have you tried forcing the phone to turn of using the power key and the volume-key? Try holding the power key and the volume up key for about 10-15 seconds or until you feel the phone vibrate three times. After this you should be able to charge the phone while it is turned off.

When the phone has been charged to an accepted level (80% or higher) you may try to repair the software once again. keep in mind though that since you cannot access the phone, you will need to start the repair wit the phone unplugged from the computer and tick the "My device cannot be detected or started, or is a Smartwatch 3" checkbox. After that you should be able to follow the instructions in Xperia Companion in order to repair the software.

Try this and let me know how it goes! 

[Platypus0]

I've indeed already tried forcing the phone to shutdown. But this doesn't work, it just reboots itself again when I plug in the charging cable.

[Martin1]

Thank you @Platypus0 for the quick reply.

In that case, I believe that the best thing to do is to get in contact with your local support team in order to have the phone sent to an authorized service center. If you have any questions regarding the service such as service, routines warranty and consumer laws these kind of questions are best answered by your local support team as well.

I hope that helped!