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Back camera not working XA2 ULTRA

profile.country.GB.title
Garyrich40
New

Back camera not working XA2 ULTRA

 
13 REPLIES 13
Dray35
New

Any help would be great 

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Strampke
Expert

Hi @Dray35 

When you have this problem the first steps are to test.

  •  Does it happen in Safe Mode too?
    • Safe Mode -> Support app on your phone -> tap 'Get support' -> tap Safe Mode for explanation and Enter Safe Mode
  • Does your camera pass the test?
    • Support app -> Xperia Tests

Let us know how it goes please.

 

profile.country.GB.title
Garyrich40
New

Thanks for the info. Tried the safe mode and test. Camera is the same.
Front camera works OK, flashlight and back camera not working.
Regards
Gary Richardson
profile.country.NL.title
Strampke
Expert

Time to contact Support.

Again the Support app is your entry point.

Good luck!

 

Wait!

One ultimate attempt.

Goto settings -> Apps & notifications -> see all apps -> tap the 3 dots in the upper right corner -> show system -> scroll to camera app -> storage -> clear cache & clear data (don't mind the warning, nothing to lose here)

Your camera app will be reset.