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Tap-to-wake messes up lockscreen

Shulcs
Visitor

Tap-to-wake messes up lockscreen

OK, this is quite a bizarre situation which will take some longer describing, but I hope someone reads through it, as I can't even figure a relevant google query to find a similar problem, let alone a solution.

I got a smashed display replaced on my Xperia X. The display itself is working fine, but ever since I got it back from servicing, the following problem has been present: the display only worked properly if the phone got (re)started. The moment it got put to sleep with Android loaded and running - it could not properly get woken again. Press the power button, and all you get is a black screen. Yes, the screen is on, you can see some backlight bleed, the phone is awake, the notification LED is on, it reacts to incoming messages, but the screen is black. Nothing on it. Restart the device and it lights up as if nothing happened.

Some messing around the settings got me to the following: it works fine, if I turn off the tap-to-wake feature. Strange as it may sound. The feature itself is not working anymore anyway, but if it's turned off - the screen wakes fine with the power button. Turn it back on - and we're back to the blank, black lockscreen.

What do I do? Is it a hardware fault and should I take it back to the shop? Is there any possible SW solution? Any ideas, where to look?

At first I was thinking it's a power issue, since it had been off and without a charge for over a week.  Now it's been charged overnight and the problem is still present. Makes no sense in my head, neither as a HW nor a SW issue, to be honest.

Help!

(tl;dr - Screen black when turned on if tap-to-wake is enabled. Screen working properly, if disabled. Phone owner in deep confusion.)

3 REPLIES 3
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Lord_viridis
Expert

I would first try a backup and repair installation using Xperia companion, that will clear out any possible software issues.

If that fails, then yes, I would return to the repair shop as it could be the screen hardware.

Shulcs
Visitor

Yeah, forgot to mention: I started this topic, because a full reset is the very, very last option I'd want to resort to. I opted for a repair at pretty much the price of a new device just to avoid all the **bleep** with banking apps and the likes of them. 

The Companion repair option somehow strikes me as a useless venture, but should probably try that just in case a miracle happens, thanks, didn't think of that one.

profile.country.GB.title
Lord_viridis
Expert


@Shulcs wrote:

The Companion repair option somehow strikes me as a useless venture, but should probably try that just in case a miracle happens, thanks, didn't think of that one.


It's actually very good at fully wiping any glitches, a factory reset just resets the software that's already on it, a repair installation rewrites the whole lot, which is how it gets rid of some bugs that factory reset won't.

Try the backup and repair (yeah banking apps and stuff will need redoing sorry) you never know, failing that though, yeah sounds like a return to shop is in order