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WH-1000MX4 Bluetooth keep disconnecting

Tstarczak
New

WH-1000MX4 Bluetooth keep disconnecting

I have just received new pair of headphones WH-1000MX4. I am absolutely satisfied with the sound quality and and ANC, however I can’t establish Bluetooth connection to my iPhone 11 Pro Max. The connection resets while listing to the radio or Spotify or simply texting somebody on what’s up. I meticulously took step by step while pairing new device, reseted the set few times fallowing instructions but the problem repeats. Anybody has experienced that kind of issue. I’d appreciate any instructions and help. 

1 REPLY 1
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Joe_Dohn
Specialist

Try resetting them and if that doesn't work, try switching the connection priority/mode.