RE: Sony NW-A45 Walkman Missing Artwork (help)

[monsterjazzlicks]

Hi folks,

I purchase a brand new Sony NW-A45 Walkman two weeks ago from Amazon.

I have tranferred my FLAC format music collection across (from my C-drive) but, as of yet, none of the artwork is being displayed, period.  

I spent many many hours over the past 12 months compiling appropriate artworks for each CD but as I say, they are not showing.  However, they do show on my PC (ie. foobar) and on my Amazon Fire tablet (ie. foobar again).  I was assured - pre-purchase - that this Walkman device does in fact display all and any artworks.

Many thanks in advance for any kind help offered.

Paul (UK)

[IamNic]

Hello @monsterjazzlicks,

how did you transfer the files to your Walkman?

I use it to play my .flac files I bough on bandcamp.com and all of them show the thumbnail image (artwork).

- Nic

[monsterjazzlicks]

Hi IamNic,

Thanks a lot.

I formatted a brand new SD-card whilst it was inside the Sony Walkman device.  Tech support were on the phone guiding me through the steps.  Then I used a 3rd-party paid-for s/w called 'Beyond Compare' to transfer over the FLACs.  These music files are not purchased; but rather I ripped my own (hard-copy) CD collection via my PC using another 3rd-party paid-for s/w called 'dBpa Illustrate'.

Therefore, I did not use Sony's propriety:

https://musiccenter.sony.net/en/downloads/

I was told that using this s/w is 'option', and that a simple drag&drop will work equally as well.

Much appreciated,

Paul

[monsterjazzlicks]

Hi,

I would be very grateful for some help with my above mentioned reply.

Many thanks,

Paul

[IamNic]

Hello @monsterjazzlicks,

I never used said software, yet I would like you to simply drag+drop the same files onto the SD-card while the player is connected and in USB-mode.

Do the artworks show up this way?

@Sonyvores can probably help you as well.

- Nic

[monsterjazzlicks]

Hi IamNic,

The device was connected to my PC via a USB lead when I performed the task using 'Beyond Compare' over the weekend; otherwise I would not have been able to transfer the files across in the first place!

Thanks,

Paul

[monsterjazzlicks]

Hi,

After waiting 5 days for my issue to be investigated, the solution just came back from Sony Higher Tech Support:

"Download, and use, Apple iTunes instead of Sony Music Centre!"

Just how LOW can Sony Customer Services let themselves, and their service, stoop?

Thanks,

Paul

[IamNic]

---

@monsterjazzlicks@  wrote:

The device was connected to my PC via a USB lead when I performed the task using 'Beyond Compare' over the weekend; otherwise I would not have been able to transfer the files across in the first place!

---

You misunderstood me - I am fully aware, that it is connected via USB, yet I asked you to not use any software to move the files to the players storage, yet simply drag+drop them (e.g. via Windows Explorer).

- Nic

[monsterjazzlicks]

IamNic,

OK, I was just explaining for the sake of clarity and to avoid any possible confusion which may arise.

You/we would have thought that transfering files to the Walkman via the Sony Music Centre s/w would work.  I mean, that's specifically what the s/w has been DESIGNED for!  Suggesting iTunes as an alternative is simply ludicrous!

I will test using your method of drag&drop ...

Paul 

[monsterjazzlicks]

IamNic,

I tried out your suggestion a couple of times last night.  Out of nearly 500 x albums, still, not one of them displays the artwork.

Thanks.