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MDR-1000x headband cracked

profile.country.GB.title
jbarrow2
New

MDR-1000x headband cracked

Hey all, my headband has cracked on my MDRs. After looking online, it appears as though my serial number (********) is within the affected range. Has anybody had any success in getting this fixed? I love these headphones but the lack of a good seal around my ears has made these unusable. 

 

*The serial number has been removed by a moderator.

5 REPLIES 5
profile.country.DE.title
IamNic
Expert

Hello @jbarrow2,

 

I forwarded your request to the support and will get back to you as soon as I get a reply.

 

- Nic

profile.country.DE.title
IamNic
Expert

Hello @jbarrow2,

 

I have checked back with support and they confirmed, that your unit is one of the affected units.

 

You can send the unit to the Sony Centre via http://bit.ly/2byAqx1

 

- Nic

profile.country.GB.title
jbarrow2
New

Nic, thank you for your help. I am in America as for whatever reason I wound up posting on the UK board. Does this change anything? 

profile.country.GB.title
jbarrow2
New

profile.country.DE.title
IamNic
Expert

Hello @jbarrow2,

 

that is a good question - I would try my luck by posting on the US-community.

 

- Nic