How to fix my WH-CH500 wireless headphones and get rid of purple light?

[PurpleLight]

Hi there.

I got me WH-CH500 wireless headphones a couple months ago and it was working great until about a month ago. Its started showing me a purple light from the led indicator. I tried hard resetting it but nothing changed. I also tried letting it fully charge to reset automatically but that hasn't worked either so I'm gonna need help on trying to fix this.

Model: Sony WH-CH500

Symptoms: unit has a purple LED light. Nothing happened to cause this, no impact to device, no adverse environments etc. Simply one day I charged the unit and the LED turned purple and the device became unresponsive. 

Troubleshooting:  Tried resetting also, no success. I let the battery drain and charged it again, however, same result.

What should I do now?

[Joe_Dohn]

First of all, very creative name xD

As for the repair situation, I contacted Sony on your behalf to confirm, and since the nearest service centre doesn't work on headphones there's a second option available, which is dispatching the headset to Sony Central Services, you can contact them using this number: 01656 867347 or Sony support on this one: 02073652810

Hope this helps!

- J.D.

[NickyH136]

Hey purplelight,

i had the same problem just now and i figured out the problem. The problem (for me) is that i was charging the headphones with a charger that fits, but was intended for something else. Find the charger you got with the headphone and plug it in, then the light goes away and it works again.

then again this worked for me and might not work for you. I hope this was helpful.

kind regards Nicholas