Cannot get BBC iplayer on Sony Bravia TV (Dec 2018)

[RainbowAnne]

Can see there are some previous related posts, but these all seem ages ago and solved by it just starting to work again.  If there is really a solution, sorry I missed it.

i player just won't load, it's been like it for at least a month, or possibly two - registered the problem on the iplayer website.

evetything else works - Netflix, Channel 5, TED etc - just get loading screen and to get out of that have to turn off TV.

any help would be much appreciated.

[Mick_D]

Hi @RainbowAnne, welcome to the Community.

Have a look at this post describing a basic routine to follow which has helped with iPlayer connection issues in the past.

Let us know if you get it working.

Cheers

Mick

[RainbowAnne]

Hi Mick

thank you so much for taking the trouble.  I had the latest firmware - auto updates, but I did a full factory reset as the post suggested and boom!  It's working again.

halelluja!